Privacy Policy

 

 

Privacy Policy

 

Raudra Engineering Pvt. Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our engineering services, or interact with us.

This Privacy Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 and the rules made thereunder, as applicable from time to time (together, “Applicable Data Protection Laws”). Raudra Engineering Pvt. Ltd. is a company incorporated under the Companies Act, 2013 (CIN: U29253GJ2014PTC081198) having its registered office at 1218, Zion Z1, Nr. Avalon Hotel, Sindhu Bhavan Marg, Bodakdev, Ahmedabad, Gujarat – 380054.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our website and services.

  1. Information We Collect

We may collect personal and technical information from you in various ways, including:

  • Personal Identifiable Information (PII): Name, company name, job title, email address, phone number, mailing address, and billing information provided when you fill out contact forms, request quotes, or communicate with us.
  • Technical & Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and device identifiers collected automatically through cookies and server logs.
  • Project & Business Information: Technical specifications, drawings, project requirements, and related documentation submitted to us for engineering consultations and services.
  1. How We Use Your Information

We use the information collected for the following business purposes:

  • To provide, execute, and maintain our engineering services, products, and solutions.
  • To respond to inquiries, process requests for quotes, and deliver customer support.
  • To process payments, invoicing, and maintain business records.
  • To send project reports and administrative notices and, with your consent, updates and promotional communications, from which you may opt out at any time.
  • To analyze website traffic, improve user experience, and optimize our services.
  • To comply with applicable legal obligations and resolve disputes.
  1. Consent

By accessing our website, using our services or voluntarily providing personal data to us, you consent to the collection, use, storage, disclosure and other processing of such data in accordance with this Privacy Policy. Where Applicable Data Protection Laws require, we will seek your consent separately and for a specified purpose.

You may withdraw your consent at any time by writing to the Grievance Officer at the details given below. Withdrawal shall not affect the lawfulness of processing carried out before withdrawal, and may result in our inability to provide certain services. Processing required for compliance with law, or otherwise permitted by Applicable Data Protection Laws without consent, shall continue notwithstanding withdrawal.

  1. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only under the following circumstances:

  • Service Providers: With trusted third-party vendors, IT hosting providers, payment processors, and sub-contractors who assist us in operating our business and delivering services under strict confidentiality agreements.
  • Legal Requirements: If required to do so by law, court order, or governmental regulations, or to protect the rights, property, and safety of Raudra Engineering Pvt. Ltd., our clients, or the public.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  1. Data Security & Confidentiality

We implement appropriate technical, administrative, and physical security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal and technical data. However, please note that no transmission over the internet or electronic storage system is 100% secure.

Payments are processed through third-party payment gateways or banks authorised under applicable law, and we do not store your card, net-banking or UPI credentials on our servers.

[Include only if servers or cloud are outside India:] Your data may be stored or processed on servers located outside India. Any such transfer shall be made in compliance with Applicable Data Protection Laws, with reasonable security safeguards, and not to any country or territory restricted by the Central Government.

In the event of a personal data breach, we shall notify the Data Protection Board of India and the affected persons in the manner prescribed by Applicable Data Protection Laws.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance navigation, analyze site performance, and understand user behavior. You can modify your browser settings to decline cookies; however, doing so may affect certain website functionalities.

  1. Third-Party Links

Our website may contain links to external third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

  1. Data Retention

We retain your personal and business data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete project commitments, or satisfy legal, accounting, and regulatory requirements.

  1. Your Rights

Subject to Applicable Data Protection Laws, you have the right to:

  • Access: obtain a summary of the personal data processed by us and the identities of the persons with whom it has been shared.
  • Correction and Updating: request correction, completion or updating of inaccurate or incomplete personal data.
  • Erasure: request erasure of personal data that is no longer necessary for the purpose for which it was collected, unless retention is required by law.
  • Withdraw Consent: withdraw your consent at any time, as provided above.
  • Opt-out: opt out of receiving promotional communications.
  • Grievance Redressal: have your grievance addressed by the Grievance Officer.
  • Nomination: nominate another individual to exercise your rights in the event of your death or incapacity.

Requests must be made in writing to the Grievance Officer, with sufficient information to verify your identity. We shall respond within the period prescribed by law. You shall furnish only authentic information, shall not impersonate another person, and shall not raise any false or frivolous grievance or complaint.

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Continued use of our website or services after any change is posted constitutes acceptance of the revised Privacy Policy.

  1. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Subject to any statutory remedy available to you, the courts at Ahmedabad shall have exclusive jurisdiction over any dispute arising out of or in connection with this Privacy Policy.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Raudra Engineering Pvt. Ltd.

The Grievance Officer shall acknowledge your grievance promptly and address it within one month of receipt, or within such shorter period as may be prescribed by Applicable Data Protection Laws.